Frequently Asked Questions
How do I know when my order ships?
When tracking is available, it will be sent to the email used at checkout.
Can items arrive separately?
Yes. Some products may be fulfilled separately, so one order can arrive in more than one package.
How long does delivery take?
Delivery timing depends on the product, supplier, carrier, and destination. Available estimates may be shown at checkout or in your order confirmation. Delivery estimates are not guaranteed delivery dates.
Where does NUVU currently ship?
NUVU is currently configured for customers in the United States.
How do returns work?
Because NUVU products may be fulfilled by different suppliers through Shopify Collective, return eligibility can vary by product and supplier. Contact us before sending anything back so we can review the order and available return options. Do not return an item without approval and return instructions.
What if I entered the wrong address?
Contact us as soon as possible. We will try to help before fulfillment begins, but address changes cannot always be guaranteed after an order is processed.
How do I contact NUVU?
Use our contact form and include your order number if you have one.
Which car organizer should I choose?
Choose the layout that solves your specific storage problem. Our passenger-seat organization guide explains when a tray, seat-gap organizer or backseat organizer makes sense, and what to check before ordering.