Refund policy

Because NUVU's products are fulfilled directly by our suppliers through Shopify Collective, return and refund eligibility is determined on a per-product and per-supplier basis. We do not offer a universal return window.

How to request a return or refund

If you are unsatisfied with your order or received an incorrect, damaged, or defective item, please contact us within a reasonable time of receiving your order through our contact page. Include your order number and a description of the issue.

We will work with the relevant supplier to determine whether a return, replacement, or refund is available. Resolution timelines depend on the supplier's policies and may vary.

What we cannot accept

Returns initiated without prior contact and approval
Items returned without a return authorization from us
Returns on items that have been used, damaged by the customer, or are missing original packaging where required by the supplier

Refund processing

Approved refunds will be issued to your original payment method. Processing time after approval is typically 5–10 business days depending on your bank or card issuer. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through our contact page.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.